Leadership that Retains – The Hospitality Playbook (2026)

— English

This playbook is aimed at hotel general management, HR/People & Culture and team leaders who want to use 2026 to deliberately strengthen leadership, collaboration and retention in their hotel. It does not promise easy fixes in a tight labour market – but it does offer orientation and impulses for what leadership can look like today.

It includes:

• guiding questions to sharpen leadership, culture and employer branding in your hotel

• practical examples from city and mountain hotels

• starting levers that can be implemented alongside day-to-day operations

• pointers on how to recognise progress (e.g. staff turnover, time-to-hire)

It is designed as a working tool: a short read to mark up, take away two or three thoughts or levers – and lead more deliberately, step by step, in 2026.